Terms and Conditions

1. Website Terms of Use

By using our website, you agree to comply with the following terms:

The content on this website is for your general information only and is subject to change without notice.
We do not provide a guarantee regarding the accuracy or performance of the information found here. Your use of any materials on this site is entirely at your own risk.
This website contains material owned by or licensed to us, including design and graphics. Reproduction is prohibited other than in accordance with the copyright notice.

2. Ticket Purchases and Refunds

Ticketing Platforms: While Fatsoma is our primary ticketing agent, tickets for certain events may be sold through other authorised platforms. The specific terms of the chosen platform will apply to your transaction.
Contract of Sale: The contract for the ticket is between you and the event organiser or The Kings Arms.
Refunds: All ticket sales are final. We do not offer refunds or exchanges unless an event is cancelled or rescheduled.
Cancellations: If an event is cancelled, you will be entitled to a refund of the face value of the ticket. Booking fees are typically non-refundable.

3. Venue Hire

These terms apply to the hire of the Theatre, Snug, or Quigley Room:

Confirmation: A booking is only confirmed once we have received your deposit and a signed booking form.
Additional Terms: These points are a summary. A separate, detailed hire agreement containing specific clauses on technical requirements and payment schedules will be provided and must be signed before your event.
Cancellations: Deposits are generally non-refundable. Cancellations made close to the event date may incur the full hire fee as outlined in your specific contract.

4. Venue Attendance

Behaviour: We operate a zero-tolerance policy regarding harassment or aggression. Anyone displaying such behaviour will be removed without a refund.
Entry: We operate a "Challenge 25" policy. Please bring a valid passport or driving licence. Management reserves the right to refuse entry if you are intoxicated.
Latecomers: For theatre performances, latecomers may not be admitted until a suitable break to avoid disturbing the performance.

Grade II Listed Status & Accessibility

The Kings Arms is a historic Grade II listed building. Due to this protected status, we are limited in the physical adaptations we can make to the premises:

The theatre and function rooms are on upper floors and are accessible only by original, steep timber staircases. There is no lift access.
While the ground floor bar has level entry, some internal doorways remain narrow due to the original architectural layout.
The building does not have purpose-built accessible toilet facilities.

5. General House Rules

Dogs: We are dog-friendly. Dogs are welcome in the bar and garden but must be kept on a lead at all times.
Security: We reserve the right to conduct bag searches. Prohibited items include outside alcohol and illegal substances.
CCTV: We use CCTV for public safety and crime prevention. By entering, you consent to being filmed.
Liability: The Kings Arms accepts no responsibility for the loss or damage of personal belongings left on the premises.